Shipping policy

 

Shipping, Returns & Package Policy

Effective January 1, 2026

Thank you for shopping with Gifts LA. Every product is handmade, carefully inspected, and securely packaged at our Los Angeles studio. Please read this policy carefully before placing your order.

By placing an order with Gifts LA, you acknowledge and agree to the following terms.

Handmade Products

Because our products are handmade, natural variations in color, texture, pattern, surface, and finish may occur. These small differences are part of the handmade process and make every piece unique. Natural handmade variations are not considered defects or damage.

Personalized and Made-to-Order Products

Personalized and made-to-order products are created specifically for each customer. For this reason, all personalized, custom-made, and made-to-order sales are final.

These products cannot be returned, exchanged, or canceled after design work, personalization, production, or material preparation has started.

Customers are responsible for carefully reviewing all names, dates, spelling, colors, sizes, Hebrew or English wording, and other personalization details before submitting an order.

Gifts LA is not responsible for errors in information submitted or approved by the customer. If Gifts LA makes an error, please contact us within 48 hours of delivery with clear photographs, and we will make it right.

Order Processing Time

Orders are generally processed within 2–4 business days after payment confirmation, excluding weekends and holidays. You will receive a separate notification when your order has shipped.

Processing time is separate from shipping time. Personalized, custom-made, large, or special-order products may require additional production time. If a different processing time applies, it may be stated on the product page or communicated to the customer.

Selecting expedited or express shipping does not shorten the production time unless Gifts LA separately confirms a rush-production arrangement in writing.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout. Available shipping options and estimated transit times include:

  • Economy Shipping: approximately 5–8 business days

  • Standard Shipping: approximately 3–4 business days

  • Express Shipping: approximately 1–3 business days

Delivery estimates begin after the order has been processed and transferred to the shipping carrier. They are estimates only and are not guaranteed.

Free standard shipping is available on qualifying orders of $400 or more within the United States.

Free shipping applies to the original standard shipment only. It does not automatically cover additional shipments caused by an incorrect or incomplete address, refused delivery, failure to collect a package, a customer-requested split shipment, or a special rush accommodation.

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment-confirmation email containing your tracking number when tracking is available.

Please allow time for the carrier to scan and activate the tracking number. Tracking information may not update immediately after the shipping label is created.

Holidays and Required Delivery Dates

Gifts LA cannot guarantee that an order will arrive before a holiday, celebration, event, Shabbat, wedding, birthday, or any other specific date unless that delivery guarantee is expressly confirmed by Gifts LA in writing.

Customers should place time-sensitive orders as early as possible. Holidays and high-volume periods may result in longer production and carrier transit times.

Carrier Delays and Returns

Once an order has been transferred to the shipping carrier, Gifts LA is not responsible for carrier delays, missed delivery estimates, routing errors, service interruptions, weather-related delays, holiday delays, return-transit times, or other events outside our control.

Gifts LA is not responsible for inconvenience or timing consequences caused by a carrier delay or carrier return. A carrier delay does not automatically qualify an order for cancellation, refund, replacement, or expedited reshipping.

If a package appears to be lost, damaged, or returned, Gifts LA will assist with reviewing the tracking information and, when applicable, submitting an inquiry or claim with the carrier.

Customer Shipping Address

Customers are responsible for entering and confirming a complete and accurate shipping address before placing an order.

Please contact Gifts LA as soon as possible if an address needs to be corrected. Once an order has shipped, we cannot guarantee that the carrier will be able to change, intercept, or redirect the delivery.

Gifts LA is not responsible for delays, losses, or returned packages resulting from:

  • An incorrect or incomplete address provided by the customer

  • A missing apartment, suite, unit, or gate number

  • An old or previous address

  • A misspelled street or recipient name

  • A refused delivery

  • Failure to collect a package from the carrier

  • Failure to respond to a carrier delivery notice

  • An address or location the carrier cannot access

If a package is returned for one of these reasons, the customer will be responsible for all additional shipping charges before the order is shipped again.

Packages Returned by the Carrier

If a package is returned by the shipping carrier, Gifts LA must wait until the package physically arrives back at our location before it can be shipped again.

Our products are handmade and fragile. For quality and safety reasons, we do not place a new shipping label on a returned box and immediately send it back to the customer.

When the returned package arrives, Gifts LA will:

  • Open the package and carefully inspect every product

  • Confirm that nothing was damaged during the original shipment or return transit

  • Re-wrap and repack every product

  • Replace damaged or weakened packaging materials

  • Use a new shipping box when necessary

  • Make sure the order is properly protected

  • Confirm that the products leave our location in the same excellent condition and presentation as when they were originally shipped

The time required for the carrier to return a package is outside our control. We cannot inspect, replace, refund, or reship the products until the package physically arrives back at our location.

Reshipping a Returned Package

If the customer provided a complete and correct address and the package was returned because of a verified carrier-related issue, Gifts LA will cover the cost of one standard reshipment after the package has returned, been inspected, and been repacked.

If the package was returned because of an incorrect or incomplete address, refused delivery, failure to collect the package, or another customer-related reason, the customer will be responsible for all additional shipping charges.

Standard reshipping does not include expedited, express, overnight, or rush delivery unless Gifts LA specifically agrees to provide it.

Replacement Before the Original Package Returns

Gifts LA normally cannot send a replacement until the original package physically returns to our location and has been inspected.

In certain time-sensitive situations, Gifts LA may offer the customer the option of receiving an available replacement before the original package returns. This is a special accommodation and is not part of our standard reshipping process.

A replacement sent before the original package returns is subject to product availability, production time, Gifts LA's approval, and any additional shipping, rush-delivery, or split-shipment charges.

If a rush replacement requires two or more shipments, Gifts LA will explain which shipping charges, if any, must be paid by the customer. All charges will be disclosed and approved before shipment.

Customers are not required to choose the rush option. They may follow our standard process by waiting for the original package to return. Gifts LA will then inspect, re-wrap, repack, and reship the order according to this policy.

Split Shipments

An order may occasionally need to be shipped in more than one package because of product availability, production timing, order size, or a customer's request for an available product to be shipped early.

When Gifts LA chooses to split an order during normal fulfillment, the customer will not be charged an additional shipping fee unless this is explained before shipment.

When a customer requests an early, separate, or rush shipment, the customer may be responsible for the additional shipping expense. Gifts LA will explain and receive approval for any additional charge before shipping.

Lost Packages

A delayed package is not automatically considered lost.

If tracking stops updating or a package appears to be lost, please contact the carrier and Gifts LA promptly. We will help review the tracking information and, when applicable, submit an inquiry or claim with the carrier.

A package is not considered officially lost until the carrier completes its investigation or confirms the loss. Refund, replacement, repair, or store-credit eligibility will be reviewed after the carrier's investigation is completed and based on the specific circumstances of the order.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, the customer should:

  • Check all entrances and areas around the delivery location

  • Ask household members and neighbors

  • Check with the building office, front desk, security desk, or mailroom

  • Contact the local post office or shipping carrier

  • Allow additional time, because some carriers may scan packages as delivered shortly before actual delivery

Please contact Gifts LA promptly so we can help review the tracking information.

Gifts LA is not responsible for theft, loss, or misplacement after the carrier confirms delivery to the address provided with the order. A delivered tracking status does not automatically qualify an order for a refund or replacement.

Damaged Packages or Products

Every order is inspected and carefully packaged before leaving Gifts LA. Gifts LA is not responsible for damage caused while a package is in the carrier's possession; however, we will help review the damage and assist with an eligible carrier claim.

If a product arrives damaged, please contact Gifts LA within 48 hours of delivery. Damage reported after 48 hours may not qualify for assistance, replacement, or a carrier claim.

Please keep the damaged product, original shipping box, and all packaging materials. Do not throw anything away until Gifts LA confirms that the review or carrier claim has been completed.

We may require:

  • Clear photographs of the damaged product

  • Photographs of the outside and inside of the shipping box

  • Photographs of the shipping label

  • Photographs of all packaging materials

  • Close-up photographs showing the specific damage

  • An unboxing video, if available

The photographs and packaging may be required to submit a claim with the carrier. Damage reported without sufficient photographs or without the original packaging may not qualify for a replacement or other resolution.

If the claim is approved, Gifts LA will determine the appropriate resolution based on the circumstances. The resolution may include repair, replacement, store credit, or refund.

Customs, Duties, and Taxes

For any order shipped outside the United States, Gifts LA is not responsible for customs duties, import taxes, tariffs, brokerage fees, or other charges imposed during or after shipping. All such fees are the customer's responsibility.

Gifts LA is not responsible for customs delays or packages returned because the customer did not pay required customs charges. If an international package is returned for this reason, the customer will be responsible for any return fees and additional shipping charges.

Returns and Exchanges

Due to the handmade, fragile, personalized, and made-to-order nature of our products, all sales are final unless a product arrives damaged or Gifts LA made an error.

We do not accept returns, exchanges, or refunds for:

  • Personalized, custom-made, or made-to-order products

  • Changes of mind

  • Incorrect personalization submitted or approved by the customer

  • Natural variations associated with handmade products

  • Minor differences in color, texture, pattern, surface, or finish

  • Carrier delays

  • Failure to receive an order before a holiday or event when a delivery guarantee was not confirmed in writing

  • Products damaged through improper handling, use, cleaning, washing, storage, or failure to follow product-care instructions

  • Packages returned because of an incorrect address, refused delivery, or failure to collect the package

Unauthorized returns will not be accepted. Customers must contact Gifts LA before returning any product.

Shipping Charges

Original shipping charges and expedited or express shipping charges are nonrefundable once an order has shipped, except when required by law or expressly approved by Gifts LA.

Additional shipping costs caused by a customer-requested address change, rush shipment, split shipment, redirection, or upgraded delivery service are also nonrefundable once the shipment has been accepted by the carrier.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted as soon as possible.

Once design work, personalization, production, purchasing of special materials, or preparation of the product has started, the order cannot be changed, canceled, or refunded. Submitting a request does not guarantee that an order can be changed or canceled.

Contact Us

For questions about an order, returned package, delivery issue, damaged product, or possible Gifts LA error, please contact us and include:

  • Your full name

  • Your order number

  • Your tracking number, if available

  • A clear explanation of the issue

  • All relevant photographs or videos

Website: www.giftsla.com
Instagram: @giftsla.llc

By placing an order with Gifts LA, the customer confirms that they have read, understood, and agreed to this Shipping, Returns & Package Policy.

claim. Please save all packaging materials and damaged goods before filing a claim.

Lost Packages

If your package is lost in transit, please contact the shipment carrier or our support team immediately to initiate a tracer investigation. We will work with you and the carrier to resolve the issue as quickly as possible.

Returns Policy

Please refer to our Returns Policy for information regarding returns and exchanges.

Contact Us

If you have any questions about our Shipping Policy, please contact us at Gifts La